On Qinghai-Tibet Plateau, which has numerous peaks and sources of rivers, you can find the bluest sky and whitest cloud, the grasslands, pastures and snow-covered mountains.
The XCMG employee Zhang Xu, in his 30s, came to work in Lhasa of Tibet as the Service Engineer of Steel Mantis. He would start the unique adventure in the mysterious land of snow.
After reaching the service point from Lhasa, he found the sky becoming cloudy and warm sunlight becoming a luxury. Sometimes it is sunny in the morning, but rain falls in the afternoon. On the next morning, the fog falls with only 5-10m visibility. Because the sea level approaches 4,000m, the oxygen percentage in the air is only 60%, resulting in difficult movement. Zhang Xu, in spite of the altitude sickness, works hard to maintain and repair the Commitment Made equipment. He knows fully well the poor external environment would raise higher requirements for reliability of the “steel mantis”. To his pleasure, the product does not have other problems except the basic maintenance.
Zhang Xu wins the great praise and recognition from the client thanks to his professional skills and diligent attitude. The one-month service came to the end. Before returning to Xuzhou, the client sent gratitude letter and banner to XCMG. Since 2010, XCMG has made active and free service visits. The “steel mantis” has received eight gratitude letters and over 20 banners, winning great praise among the clients.
Recalling the service, Zhang Xu said, “I felt so proud after walking on the Qinghai-Tibet Plateau, on the foot of iceberg, through the primitive forest, and across the cliffs and finding only XCMG Commitment Made machinery can work in such complex terrains and help with the border control.”